How to Cancel PropStream Subscription (Step-by-Step)

Why People Cancel PropStream

PropStream is a well-known real estate data platform used by investors, wholesalers, and agents to find off-market leads and analyze properties. It offers a solid feature set - nationwide property data, list-building tools, skip tracing, and marketing capabilities. According to its own documentation, PropStream provides insights for over 160 million properties nationwide, leveraging predictive real estate records and AI-driven analytics with over 165 filters and 20 pre-built filter sets. That is genuinely impressive for a data platform.

But the cost adds up fast. The baseline PropStream subscription starts at $99 per month. That is before you factor in add-ons like Lead Automator (an additional $27/month), skip tracing fees (12 cents per successful trace on the Essentials plan), or a third-party dialer - since PropStream does not include calling capabilities natively and connecting one typically costs an additional $50 to $150 per month on top of your base subscription. For teams on the Pro plan, costs jump to $199/month, and the Elite plan comes in at $699/month. For a solo investor or wholesaler running a lean operation, that monthly total can creep well past $200 before you have made a single call.

Whether you are trimming overhead, pivoting your strategy, pausing your real estate activities, or just exploring a leaner setup, here is everything you need to know to cancel cleanly - and what to use instead so your outreach does not skip a beat.

How to Cancel Your PropStream Subscription: Step-by-Step

PropStream does not offer a fully self-serve cancellation button in all cases. The official process requires you to contact their customer support team directly before your next billing cycle. Here is exactly how to do it.

Option 1: Cancel Online Through Account Settings

This path is most commonly available for users who are still within their free trial period, but some paid subscribers also see it. Here is the process:

1. Log in to your PropStream account at propstream.com.
2. Click the Settings option - look for the gear icon on the left-hand sidebar.
3. Navigate to the Account Activity tab from the menu on the left side of the screen.
4. Look for the red "Cancel My Account" button and click it.
5. Follow the on-screen prompts to confirm your cancellation.

If you do not see this option in your account, do not assume your cancellation is impossible online. Try refreshing the page, clearing your browser cache, or logging in from a different browser. If it still does not appear, move to the phone or email options below.

Option 2: Cancel by Phone (Fastest Method)

According to PropStream's official FAQ, you can cancel your subscription by contacting Customer Support at (877) 817-7377 during business hours, prior to your next billing cycle date. Their support line is available Monday through Friday, 6 AM to 6 PM Pacific Time.

Tips for your call:

• Have your account email and billing information ready before you dial. This speeds up identity verification and gets you to the cancellation faster.
• State clearly and early in the call that you are calling to cancel your subscription - not to troubleshoot, not to downgrade, but to cancel.
• Ask the representative to confirm your cancellation date and your final billing date.
• Request a cancellation confirmation number or ask them to send a confirmation email while you are still on the line.
• Note the name of the representative you spoke with and the time of the call. This protects you if there is ever a billing dispute.

Be aware that retention-trained support teams may offer you a discount or a temporary pause instead of processing your cancellation immediately. You are not obligated to accept these offers. It is completely fine to say, "I appreciate that, but I would like to proceed with cancellation today."

Option 3: Cancel by Email

You can also reach PropStream's support team at [email protected]. Email is a good option if you want a written paper trail from the very beginning of the process.

When emailing, include all of the following:

• Your full name as it appears on the account
• The email address associated with your PropStream account
• Your account number if you have it
• A clear statement that you want to cancel your subscription
• The date you are sending the email
• A request for written confirmation that the cancellation has been processed

Keep a copy of that email in a folder you will remember. If you are ever charged after canceling, that email with its timestamp is your primary evidence.

Important: Do not try to cancel through PropStream's general contact form. According to their own website, cancellation requests will not be processed through that form - you must call or email their support team directly.

What Phone Number Does PropStream Use for Cancellations?

There are two numbers that appear across PropStream's official materials. Their FAQ page lists (877) 817-7377 as the cancellation support number. Their Terms of Use document also references 877-204-9040 as the customer support number for terminating a contract. When in doubt, call both or use the number listed on the help page at propstream.com/help, which is the most up-to-date source. Their official help page confirms support is available Monday through Friday, 6 AM to 6 PM Pacific Time.

Key Billing Rules You Need to Know Before Canceling

Before you cancel, understand these terms so you are not caught off guard. These come directly from PropStream's Terms of Use and official documentation.

• No refunds for the current billing period. PropStream's terms state that the monthly subscription fee is non-refundable and accrues until canceled, whether or not you access the databases. If you cancel mid-month, you keep access through the end of that billing cycle but will not receive a partial refund.
• Cancel before your next billing date. The term of a PropStream subscription is one month, and it automatically renews month-to-month unless terminated by you or by PropStream. If you miss your billing date by even one day, you will be charged for another full month.
• All fees through the end of the billing cycle remain payable. Even after you cancel, any fees due through the end of the current monthly billing cycle at the time of termination remain payable. This is explicitly stated in PropStream's Terms of Use.
• PropStream can bill backup payment methods. PropStream's terms also authorize them to charge any additional credit cards or payment methods you have on file if your primary payment method declines. If you have multiple cards on file with them, be aware of this.
• Your data becomes inaccessible after cancellation. Saved searches, lists, and exports will no longer be accessible once your account is canceled. Any data collected or stored prior to cancellation will not be available even if you reactivate later. Export everything you need before closing your account.
• Unused saves and exports do not roll over. If you are canceling at the end of a billing cycle and have unused monthly saves or exports remaining, those are gone. There is no credit or carryover.
• App Store and Google Play subscriptions are handled differently. If you originally subscribed through Apple's App Store or Google Play, PropStream cannot cancel those on their end. You must cancel directly through your Apple or Google account subscription management settings.
• Free trial cancellations: the 7-day window is strict. PropStream offers a 7-day free trial with 50 leads. You must cancel your membership on or before the 7th day to avoid being charged the $99 monthly fee. On the 8th day after signup, your free trial automatically converts to a paid monthly subscription. PropStream sends an email reminder approximately 24 hours before the trial ends, but do not rely on that alone - set a calendar reminder the moment you sign up.

What to Do Before You Cancel

Do not just hit cancel and walk away. Taking these steps first protects your work and makes sure you are not scrambling after the account closes.

1. Export your saved lists. Go into your PropStream lists and export any property lists or lead data as CSV files. Once your account closes, that data is gone - there is no grace period to retrieve it after cancellation.
2. Screenshot or document your saved searches. Your custom filter configurations - things like specific equity ranges, foreclosure statuses, zip codes, and property types - will not transfer to any other tool automatically. Screenshot them or write them down so you can recreate the same targeting logic in your next platform.
3. Download any reports you have generated. If you have run rehab calculators, property reports, or comparable sales analyses inside PropStream, download and save those as PDFs before your account closes.
4. Note your billing date. Log into your account and confirm exactly when your next billing date falls. This tells you your deadline for submitting the cancellation request.
5. Request written confirmation. Always ask PropStream to confirm your cancellation in writing via email. If you called to cancel, follow up immediately with an email to [email protected] saying "I called today to cancel my account. Please confirm in writing that the cancellation has been processed." Keep that email thread archived.
6. Monitor your next bank or credit card statement. Check your statement after the cancellation date to verify that no new charge has appeared. If you see an unexpected charge after canceling, contact PropStream immediately and reference your confirmation email or call record.

What to Do If You Were Incorrectly Charged After Canceling

It happens. You cancel, you get a confirmation, and then a charge shows up anyway. Here is the right sequence of steps to resolve it:

1. Contact PropStream support first. Reach them at (877) 817-7377 or [email protected]. Reference your cancellation confirmation and the date it was processed. Give them 24 to 48 business hours to respond.
2. If PropStream does not resolve it promptly, dispute the charge with your bank or credit card issuer. Clearly explain that you canceled the subscription before the billing date but were still charged. Provide any documentation you have - cancellation confirmation emails, call records, or screenshots. Credit card companies can initiate a refund on your behalf while the investigation is ongoing.
3. If you canceled during a free trial and were charged anyway, the same process applies. As long as you canceled within the 7-day window and have any documentation showing you did so, you should be able to get the charge reversed either through PropStream directly or through a chargeback with your card issuer.

The key in all of these situations is documentation. The more written evidence you have - timestamps, email threads, confirmation numbers - the stronger your case.

Can You Pause PropStream Instead of Canceling?

This is one of the most common questions people have, especially if they are only stepping away temporarily - maybe between deals, during a slow season, or while traveling.

PropStream does not publicly advertise a pause or freeze option for subscriptions. If you contact their support team directly and ask about pausing, it is worth asking - but do not count on it. In most cases, your realistic options are:

• Cancel and reactivate later. This is the standard path. You cancel, you lose access at the end of the billing period, and when you are ready to come back, you sign back up at whatever the current subscriber rate is at the time of reactivation. Your previously saved data and lists will not be restored.
• Downgrade to a lower-tier plan. If cost is the only issue and you still want some access, ask PropStream's support whether downgrading to a less expensive plan is an option. This is not advertised as a self-serve feature but may be available through support.
• Negotiate a temporary discount. Some users who call in to cancel report being offered one or two months at a reduced rate. If you are on the fence about leaving entirely, this can be worth asking about - just make sure any discount offer is confirmed in writing before you agree to stay.

Comparing PropStream Plans Before You Cancel

If cost is the main reason you are considering canceling, it is worth understanding what you are paying for across PropStream's plan tiers before you make the final call. Sometimes people cancel the wrong plan when a downgrade would have solved the problem.

PropStream offers three primary plan tiers:

• Essentials ($99/month): Designed for solo investors and entrepreneurs. Includes 25,000 monthly saves and exports, access to the full nationwide property database, MLS records, drawing tools, heat maps, and a rehab calculator. Skip tracing on this plan is charged at 12 cents per successful trace. Team members are not included at this tier but can be added for an additional fee.
• Pro ($199/month): Doubles the export limit and includes free skip tracing for the primary account holder. Designed for small teams, with two team members included.
• Elite ($699/month): Includes 100,000 monthly saves and exports, nine full-access team members, free skip tracing, and the highest Lead Automator limits. Designed for established teams running high-volume outreach.

For most solo investors and wholesalers who are primarily using PropStream to look up property owners, run comps, and pull contact info for outreach - the Essentials plan is where they start, and it is also the plan where the cost-to-value equation most often breaks down. If you are using PropStream a few times a month to look up who owns a specific address, you are paying $99 or more for a platform that is largely idle.

If You Are Canceling Because the Price Is Not Worth It Anymore

This is the most common reason people cancel PropStream - not because the tool is bad, but because they do not need a $99/month-and-up platform when all they really want is the ability to look up a property owner's name, phone number, or email address for outreach.

If that is your situation, you do not need a paid subscription to get that data. Galadon's free Property Search tool lets you look up property owner names, phone numbers, email addresses, and address history for any US address - completely free. There is no subscription, no billing cycle to worry about, and no cancellation process to navigate.

It is built for real estate investors, wholesalers, and sales professionals who need quick property owner contact information without paying for a full data platform every month. You put in a US address, and you get back owner contact details. That is it. No credit card required, no trial period that converts to a recurring charge, no calling a support line to stop being billed.

For most of the use cases that bring people to PropStream in the first place - finding who owns a property and getting a phone number or email to reach them - Galadon's Property Search tool covers that entirely for free.

Other Free Tools Worth Using After You Cancel PropStream

Depending on which PropStream features you were actually using day-to-day, here is a breakdown of free tools that can replace specific parts of the platform without adding another monthly bill.

For Finding Property Owner Contact Information

As mentioned above, Galadon's Property Search tool is the fastest free path to property owner names, phone numbers, and email addresses for any US address. If your core use case was finding who owns a property and how to reach them, this replaces that workflow entirely - at no cost.

For Skip Tracing and Finding Cell Phone Numbers

Skip tracing is the process of finding contact information - names, emails, and phone numbers - for individuals who are difficult to locate. It is a critical function for real estate investors, agents, and wholesalers trying to reach property owners or motivated sellers. PropStream charges 12 cents per successful skip trace on the Essentials plan, and those costs add up quickly on large lists.

Galadon's Mobile Number Finder can pull cell phone numbers directly from an email address or LinkedIn profile - no subscription required. For situations where you already have a name and company or a LinkedIn URL, this is a much faster and cheaper path to a direct dial than running a skip trace through a paid platform.

For Running Background Checks on Property Owners, Sellers, or Buyers

Before entering a deal - whether you are buying directly from an owner, partnering with a wholesaler, or taking on a new buyer - you want to know who you are dealing with. Galadon's Background Checker provides comprehensive background reports with trust scores at no cost. It is useful for vetting sellers before you make an offer, checking buyers before you hand over a contract, or screening any business contact before a significant transaction.

For Criminal Records Searches

If you are working in real estate and need to verify someone's background more thoroughly - particularly for property management situations, tenant screening, or verifying the background of a business partner - Galadon's Criminal Records Search tool lets you search sex offender registries, corrections records, arrest records, and court records nationwide, all in one place and completely free.

For Verifying Contact Information Before Outreach

One of the most common problems with data pulled from any property data platform - including PropStream - is contact information that is outdated or invalid. Sending outreach to bad email addresses hurts your sender reputation and wastes your time. Galadon's Email Verifier lets you instantly verify whether an email address is valid, risky, or invalid before you add it to any outreach sequence. Run your exported lists through the verifier before loading them into your email tool and you will see meaningfully better deliverability.

For Finding Emails to Go with Property Owner Names

Sometimes you have a name and a company but not a direct email address. Galadon's Email Finder can find someone's professional email from their name and company domain, or from a LinkedIn profile URL. For real estate professionals reaching out to property management companies, commercial property owners, or real estate attorneys, this can fill the gap between having a name and actually getting a reply.

For Building Targeted Outreach Lists Beyond Property Data

If you were using PropStream for lead list generation beyond property data - like building outbound sales or marketing lists for your real estate business, your wholesaling operation, or a related service - tools like Clay are worth exploring for enriching and building highly targeted contact lists at scale. Clay pulls from dozens of data sources simultaneously and lets you build automated list-building workflows that go well beyond what any single real estate data platform can do.

For Managing Cold Outreach After You Build Your Lists

Once you have your property owner lists and contact data in place, you need a way to actually run your outreach at scale. Smartlead and Instantly are both strong options for running high-volume cold email campaigns with solid deliverability infrastructure. Both tools are purpose-built for outbound prospecting and integrate well with CSV exports from any data platform.

For LinkedIn outreach specifically - particularly if you are trying to connect with real estate attorneys, property managers, commercial brokers, or other professionals in the space - Expandi is one of the most reliable LinkedIn automation tools available and pairs well with Galadon's Email Finder for multi-channel outreach sequences.

PropStream Alternatives for Real Estate Data

If you need a full-featured real estate data platform and you are canceling PropStream specifically to find something better rather than something cheaper, here are the main alternatives worth evaluating:

BatchLeads

BatchLeads is a direct competitor to PropStream that offers property data, skip tracing, and list-building tools with a similar feature set. Some users find BatchLeads more affordable for their volume of skip tracing use, since pricing is structured differently. It is worth getting a trial and comparing costs based on your actual monthly usage patterns before committing.

DealMachine

DealMachine is popular with wholesalers and house flippers, particularly for its driving-for-dollars mobile app that lets you tag properties and pull owner information on the go. If a significant part of your PropStream use was property lookup while driving neighborhoods, DealMachine is a natural comparison.

Zillow and County Records (Free)

For basic property research - ownership history, estimated values, square footage, and basic property details - Zillow and your county assessor's public records website can cover a surprising amount of ground for free. The data is less enriched and lacks the skip tracing and marketing automation layers, but for occasional property lookups, it is a legitimate zero-cost option.

REsimpli

REsimpli is an all-in-one platform that includes list-building capabilities similar to PropStream as part of a broader CRM solution that also includes a built-in dialer. If you found yourself needing to connect PropStream to multiple third-party tools - a dialer, a CRM, an email platform - REsimpli consolidates those functions and may represent a simpler stack even at a similar or higher price point.

How to Get the Most Out of Your Remaining PropStream Access

Before your account officially closes, make the most of the access you have already paid for. Here is a checklist for your final days as a PropStream subscriber:

• Pull your highest-priority lists. Think about the markets, property types, and filter combinations you relied on most. Export the most valuable lists at full capacity - up to 25,000 saves and exports are included in the Essentials plan per month, and unused exports do not roll over.
• Run skip traces on your most important contacts. If skip tracing is included in your plan or you have prepaid credits, use them before you cancel. On the Essentials plan, skip tracing costs 12 cents per successful trace - if you have credits already paid for, use them.
• Save any rehab calculations or property reports. Download all reports as PDFs so you have them for reference even after the account closes.
• Document your workflow and filter setups. Write out the exact filter combinations you used for your best-performing lists. Even if you cannot export the configuration itself, having it documented means you can recreate it in another platform without starting from scratch.
• Back up your marketing templates. If you created custom postcard designs or email templates inside PropStream, screenshot or export them before canceling.

Frequently Asked Questions

Can I pause my PropStream subscription instead of canceling?

PropStream does not publicly advertise a pause option. If you want to temporarily stop billing, your best path is to cancel and then reactivate later. When you reactivate, your monthly charge will be at the current subscriber rate at that time. Your previously saved data and lists will not be restored upon reactivation. You can reactivate by calling or emailing Customer Service, or by signing back into your account.

Will I get a refund when I cancel PropStream?

In most cases, no. PropStream's terms state explicitly that the monthly subscription fee is non-refundable and accrues until canceled, whether or not you access the databases. All fees through the end of the current billing cycle at time of termination remain payable. The only scenario where PropStream may issue a refund is if they themselves cancel your subscription - in that case, their terms note they may provide a pro-rata refund for remaining prepaid days. Refunds for user-initiated cancellations are only granted in limited circumstances at PropStream's discretion.

What happens to my saved lists when I cancel?

Your account data, saved searches, and exports become inaccessible once your subscription ends. Even if you reactivate your account later, any data collected or stored prior to cancellation will not be available. Export all lists and data you want to keep before canceling - there is no grace period to retrieve data after the account closes.

Can I get another free trial after canceling?

No. PropStream tracks free trials by email address. Once you have used the 7-day trial, you are not eligible for another one with the same email address. The free trial includes 50 lead imports/exports and full access to PropStream's feature set (excluding team members).

How do I know my cancellation actually went through?

Always request written confirmation via email. If you called to cancel, follow up immediately with an email to [email protected] asking for confirmation in writing that your account cancellation has been processed and noting the date it will take effect. Keep that email thread archived and check your next billing statement to confirm no new charge appears.

What if I subscribed through an affiliate or third-party link?

Your subscription is still managed through PropStream directly, regardless of what link you used to sign up. The cancellation process is the same: call (877) 817-7377 or email [email protected]. Third-party affiliates have no ability to process cancellations on your behalf.

Can PropStream cancel my subscription without notice?

Yes. PropStream's Terms of Use state that EquiMine (the company behind PropStream) reserves the right to cancel subscription services at any time for any or no reason. In that event, their terms indicate they may provide a pro-rata refund of the monthly subscription fee for remaining days of the prepaid period. This is rare in practice, but it is written into the terms.

Does PropStream charge for team members after I cancel the main account?

Once the primary account is canceled, all associated team member access is also terminated. There should be no separate charges for team member seats after the primary cancellation is processed. Confirm this with PropStream support when you cancel if you have active team members on your account.

Is there a PropStream cancellation fee?

There is no explicit cancellation fee mentioned in PropStream's published Terms of Use. You are responsible for the remainder of the current billing cycle, but there is no penalty charge for canceling itself. Always confirm this directly with PropStream support when you call, as terms can change.

What if I forget to cancel before the billing date?

If you miss your billing date, you will be charged for another full month. In that situation, you can still cancel immediately to stop future charges, but you are unlikely to receive a refund for the charge that just hit. The best you can do is cancel right away so the cycle does not renew again and use the access you have already paid for through the end of that billing period.

A Smarter Setup After PropStream

Most people canceling PropStream are not walking away from real estate investing - they are walking away from a monthly bill that has grown larger than the value they are getting from it. That is a rational business decision, and the good news is that the core functionality most users actually need day-to-day is available for free if you know where to look.

Here is a simple, zero-cost stack that covers the most common PropStream use cases:

• Property owner lookup: Galadon's free Property Search - enter any US address and get owner names, phone numbers, emails, and address history.
• Phone number lookup: Galadon's free Mobile Number Finder - find cell phone numbers from an email or LinkedIn profile.
• Email verification: Galadon's free Email Verifier - verify whether contact emails are valid before sending outreach.
• Email finding: Galadon's free Email Finder - find professional emails from names and companies or LinkedIn URLs.
• Background checks: Galadon's free Background Checker - run comprehensive background reports on sellers, buyers, or business contacts before entering a deal.
• Criminal records: Galadon's free Criminal Records Search - search arrest records, court records, corrections records, and sex offender registries nationwide.

None of these tools require a credit card, none have a billing cycle to manage, and none require a phone call to a support line when you are done using them. That is the point - tools you actually use, available when you need them, without a recurring subscription running in the background whether you log in or not.

If you find you need more from a professional sales and outreach standpoint - access to live cold email coaching, proven frameworks, and a community of active practitioners - that is what Galadon Gold is built for. At $497/year, it includes four live group calls per week with sales experts, direct access to proven cold email frameworks, a community of 100+ active sales professionals, and priority support. It is designed for people who are serious about outbound and want both the tools and the knowledge to use them effectively.

The Bottom Line

Canceling PropStream is straightforward once you know the right path. Call (877) 817-7377 or email [email protected] before your next billing date, request written confirmation, and export all your data before the account closes. Do not use the general contact form - it will not process your cancellation. Set a calendar reminder if your billing date is coming up so you do not get charged for another month while you are in the process of canceling.

Once you are out, you do not need to rebuild your entire workflow from scratch. The tools that cover the core real estate prospecting functions - property owner lookup, phone number finding, email verification, background checks - are available free at Galadon. Start with the Property Search tool and go from there. It gives you owner names, phone numbers, emails, and address history for any US address, with no monthly fee, no trial period, and no cancellation process to worry about ever again.