How to Cancel Your BeenVerified Account: Complete Step-by-Step Guide

Why People Want to Cancel BeenVerified

BeenVerified is a popular background check and public records service, but there are plenty of legitimate reasons why users want to cancel. Maybe you've finished the specific search you needed, found the trial auto-renewed at full price, or simply realized the monthly cost isn't worth it for your needs.

At roughly $27-$37 per month (depending on your plan), BeenVerified charges add up quickly. If you signed up for the $1 trial offer, you may have been surprised when it converted to a full monthly subscription after just 7 days. Many users report frustration with surprise renewals and unclear cancellation processes-a common complaint in online reviews.

Whatever your reason, this guide will walk you through every method to cancel your BeenVerified account and stop future charges.

Understanding BeenVerified Pricing and Subscription Plans

Before canceling, it helps to understand exactly what you're paying for. BeenVerified offers two main subscription tiers: a 1-month membership at $36.89/month and a 3-month membership at $23.98/month, both providing access to up to 100 reports per month.

The service also promotes a $1 trial period that lasts 7 days. If you're on a trial, you must cancel before the trial period expires (usually 7 days). If you miss it by one minute, they charge the full monthly rate immediately. This is one of the most common billing complaints from users who didn't realize how quickly the trial converts.

Unlike pay-per-report services, BeenVerified operates on an unlimited search subscription model within your monthly report limit. This means whether you run one search or one hundred, you're paying the same monthly fee. For occasional users, this pricing structure often doesn't make sense-which is why many people look to cancel after completing their initial searches.

Method 1: Cancel Through the BeenVerified Website

This is the most straightforward method if you signed up directly through BeenVerified.com:

1. Log into your account at beenverified.com using the email address you registered with
2. Navigate to Account Settings or click the "Contact Us" button in the footer of the page
3. Select "Cancel My Account" or go to Membership settings
4. Follow the cancellation prompts and confirm your request when asked
5. Save your confirmation-you should receive a confirmation email once your cancellation is processed

Pro tip: Before canceling, download any reports you want to keep. Once your access expires, you'll lose your search history and saved PDFs.

Method 2: Cancel via Live Chat

If you're having trouble navigating the website cancellation, live chat can be faster during business hours:

1. Go to the BeenVerified "Contact Us" page
2. Look for the chat bubble or "Chat With Us Live" link
3. When the chat bot responds, type "Cancel Subscription" to get past automated responses
4. Request cancellation from the live agent and confirm your account details
5. Ask for written confirmation of your cancellation

Live chat support is available from 6am to 11:30pm EST, so if you're trying to cancel outside of business hours, you may need to use email or phone instead.

Method 3: Cancel via Phone

For users who prefer speaking to someone directly, you can call BeenVerified customer service at 888-579- . Be prepared to:

• Verify your account with your registered email address
• Provide your full name as listed on the account
• Have your subscription ID or order number ready (found in your confirmation email)
• Request verbal confirmation and ask for a follow-up email

BeenVerified operates the call center for this number Mon-Sun 6am-11:30pm ET. Expect the representative to attempt retention offers before processing your cancellation. Stay firm in your decision to cancel, and don't feel pressured to accept discount offers unless they truly meet your needs.

Method 4: Cancel via Email

If you prefer written communication (which also creates a paper trail), send an email to [email protected]. Include:

• Your full name
• The email address associated with your account
• A clear statement requesting cancellation
• The last four digits of the payment method used (optional but speeds up verification)

Email cancellations typically take 1-3 business days to process. Save the sent email and any responses as proof of your cancellation request. This documentation becomes crucial if you're charged after requesting cancellation.

Method 5: Cancel Through App Stores (If You Subscribed via Mobile)

If you signed up through the BeenVerified mobile app, your subscription might be managed by Apple or Google rather than BeenVerified directly. This is a common source of confusion.

For iPhone/iPad (Apple App Store):

1. Go to Settings on your device
2. Tap your name at the top, then Subscriptions
3. Find BeenVerified in the list
4. Tap Cancel Subscription

For Android (Google Play Store):

1. Open the Google Play Store app
2. Tap your profile picture, then Payments & Subscriptions
3. Select Subscriptions
4. Find BeenVerified and tap Cancel Subscription
5. Confirm your cancellation

Important: If BeenVerified doesn't appear in your app store subscriptions, you likely signed up directly through their website. In that case, use one of the methods above instead.

What to Expect After Canceling

Once you cancel your BeenVerified subscription, here's what happens:

• Continued access: Your account remains active until the end of your current billing cycle
• No prorated refunds: BeenVerified typically doesn't refund unused days within a billing period
• Confirmation email: You should receive written confirmation-if you don't, contact support to verify your cancellation status
• Data retention: BeenVerified saves your account information, so you can resubscribe in the future if needed

Always check your bank or credit card statements over the next few billing cycles to ensure no additional charges appear. If you see unexpected charges, contact your bank and BeenVerified support immediately.

Avoiding BeenVerified Billing Issues in the Future

Many BeenVerified complaints center around billing surprises. Here are strategies to protect yourself with any subscription service:

• Set calendar reminders: If you sign up for a trial, set a reminder 1-2 days before it ends
• Use virtual cards: Services like Privacy.com let you create spending limits that prevent surprise charges
• Screenshot your cancellation: Always save confirmation screens and emails
• Monitor statements: Check for charges labeled "BeenVerified Inc." or similar variations
• Read the fine print: Before signing up for any trial, note the exact conversion date and cancellation requirements

BeenVerified Refund Policy: What to Know

Refunds are granted at BeenVerified's discretion, on a case-by-case basis. Many users find that BeenVerified will refund their most recent charge as a gesture of goodwill. While they state that their goal is customer satisfaction, refunds are not guaranteed-especially for monthly subscriptions that have already processed.

Your best chance at a refund:

• Trial conversions: If your $1 trial just converted to a full subscription and you immediately request cancellation, explain you didn't intend to continue. Many users have reported success getting refunds in this scenario.
• Service issues: If reports were inaccurate or the service didn't work as advertised, document the problems and reference them in your refund request
• Be polite but firm: Customer service representatives have some discretion-a reasonable request made courteously often gets better results
• Act quickly: The sooner you contact support after an unwanted charge, the better your chances of getting it reversed

To request a refund, call customer service at 888-579- or email [email protected] with your account details and reason for the refund request. Approved refunds are processed immediately on BeenVerified's side, but it can take up to 10 days for your bank or credit card provider to post the credit.

Important warning: If you initiate a dispute ("chargeback") through your financial institution before contacting BeenVerified, your account may be suspended and the dispute could be challenged, which may delay or void your refund. Always contact BeenVerified first before disputing charges with your bank.

Common Cancellation Problems and Solutions

"I can't log into my account"

Try the password reset function first. If you can't remember which email you used, check your inbox for old BeenVerified emails or look at your bank statement to see when charges started-then think about which email you were actively using at that time. You can also call customer service at 888-579- with your payment information to verify your account.

"I'm still being charged after canceling"

First, verify you canceled through the correct channel (website vs. app store). Check your email for a cancellation confirmation. If you have cancellation confirmation and are still being charged, contact your bank to dispute the charge and send BeenVerified your cancellation documentation. Wait at least one billing cycle after cancellation before disputing, as your access continues until the end of your paid period.

"The website won't let me cancel"

Some users report the cancellation button being difficult to find or not working. If you encounter this, use phone or email cancellation instead. Having multiple cancellation methods available is precisely for situations like this. Document your attempts to cancel online before switching methods-this creates a stronger paper trail if billing disputes arise.

"I was charged for a trial I forgot about"

Contact support immediately. The sooner you reach out after an unwanted charge, the better your chances of getting it reversed. Reference that you intended to cancel before the trial ended but didn't receive adequate reminder notifications. Be prepared to explain that the 7-day window was insufficient notice.

"I can't find my member ID"

Your 9-digit member ID appears in two places: on the right-hand side of your Dashboard when logged into your BeenVerified account, and in your New Member Welcome email. Search your inbox for "BeenVerified" or "Welcome" to locate this email. If you still can't find it, customer service can look up your account using your registered email address and payment information.

How to Remove Yourself from BeenVerified's Database

Canceling your subscription stops charges, but it doesn't remove your personal information from BeenVerified's searchable database. If you're concerned about privacy, you'll want to opt out of their people search system entirely.

Visit BeenVerified's opt-out page at https://www.beenverified.com/app/optout/search. Enter your name and state into the search bar and click "Search" to locate your listing. Click the "Proceed to Opt Out" button next to your listing in the search results.

Enter your email address and complete the CAPTCHA verification. Consider using a disposable email address to avoid receiving marketing messages. You'll receive a verification email-click the "Verify Opt-Out" button to confirm your request.

Your listing should be removed from their database within 24-72 hours. However, be aware that data brokers continuously collect information, so you may need to repeat this process periodically if new records appear.

When you opt out of BeenVerified, you're also removing yourself from their entire network of affiliated sites. That includes PeopleLooker, NeighborWho, and Ownerly. This makes opting out of BeenVerified particularly valuable for privacy-conscious users.

Comparing BeenVerified Alternatives for Background Checks

If cost is your primary reason for canceling, consider these alternatives:

Free public record searches: Many county and state websites offer free access to court records, property records, and other public information. While more time-consuming than BeenVerified, these official sources are often more accurate and completely free.

One-time report services: Some background check services allow you to purchase single reports without monthly commitments. This works well if you only need occasional checks.

Professional verification tools: For B2B use cases, professional tools like Galadon's free Background Checker provide comprehensive background reports with trust scores-without recurring monthly fees.

A Better Alternative: Free Background Check Tools

If you're canceling BeenVerified because of cost or subscription hassles, consider this: you may not need a monthly subscription at all.

Our free Background Checker tool provides comprehensive background reports with trust scores-without the recurring monthly fees. It's designed for professionals who need occasional background verification without committing to expensive subscriptions.

Unlike BeenVerified's consumer-focused approach, Galadon's tools are built for B2B use cases like:

• Verifying potential business partners before deals
• Checking backgrounds of freelancers or contractors
• Due diligence on companies and their leadership
• Validating information from new contacts

For sales professionals who also need contact discovery, our Email Finder helps you locate professional email addresses from names and companies, while the Mobile Number Finder can surface direct phone numbers when you need to reach decision-makers. You can even verify email addresses before sending with our Email Verifier to ensure your outreach reaches real people.

The key difference? No subscriptions, no auto-renewals, no surprise charges. Use the tools when you need them, without the billing anxiety that comes with services like BeenVerified.

Understanding Your Rights: Data Privacy Laws and Background Checks

It's important to understand that BeenVerified operates in a complex legal landscape. While federal laws don't heavily regulate data brokers, some states have enacted their own privacy protections.

BeenVerified and other data broker sites (like InstantCheckmate and TruthFinder) aren't subject to federal privacy regulations. Even states with their own privacy laws, like California, have exemptions for the sale of publicly available personal information.

However, BeenVerified cannot be legally used for certain purposes. The service explicitly states users cannot use the platform for:

• Employment screening or hiring decisions
• Tenant screening or rental applications
• Credit or lending decisions
• Insurance eligibility determinations
• Background checks on minors under 18

These restrictions exist because BeenVerified is not a Consumer Reporting Agency (CRA) under the Fair Credit Reporting Act (FCRA). For employment or tenant screening, businesses must use FCRA-compliant services that follow stricter accuracy and dispute resolution standards.

Tips for Managing Subscriptions Wisely

The BeenVerified experience offers broader lessons about managing digital subscriptions:

Track all subscriptions: Use a spreadsheet or app to monitor every recurring charge, including the amount, billing date, and cancellation method. Services like Mint or subscription tracking apps can automate this process.

Use dedicated payment methods: Consider using a specific credit card only for subscriptions. This makes monitoring easier and limits exposure if a service experiences a data breach.

Set up payment alerts: Most banks and credit cards allow you to receive notifications for charges over a certain amount. Set these to catch unexpected subscription renewals.

Read terms carefully: Before signing up for any "free" trial, note exactly when it converts, how much the full price is, and what steps are required to cancel. Screenshot these terms for your records.

Test cancellation process: For critical subscriptions, check the cancellation process shortly after signing up (while still in a trial period if available). This ensures you know how to cancel when the time comes and identifies any problematic barriers early.

What Data Does BeenVerified Actually Collect?

Understanding what information BeenVerified compiles can help you decide whether the service is worth keeping:

BeenVerified aggregates data from thousands of public and private sources, including:

• Contact information: Phone numbers, email addresses, current and previous physical addresses
• Relatives and associates: Names of family members, roommates, and known associates
• Court records: Criminal records, civil judgments, liens, bankruptcies
• Property records: Real estate ownership, property values, mortgage information
• Professional information: Business affiliations, professional licenses (though employment history is often incomplete or outdated)
• Social media: Links to social media profiles and usernames
• Vehicle records: Vehicle ownership and registration information

However, many users report that this information is frequently outdated, incomplete, or inaccurate-particularly employment data and some criminal records. For critical decisions, always verify BeenVerified information through official government sources or FCRA-compliant background check providers.

Final Thoughts: Managing Subscription Services Wisely

BeenVerified serves a purpose for personal background research, but its subscription model isn't ideal for everyone-especially professionals who need occasional checks rather than unlimited monthly access.

The key takeaways for canceling your BeenVerified account:

• Cancel at least 24 hours before your renewal date to avoid next month's charge
• Use the method that gives you the clearest paper trail (email or website with screenshots)
• Download any reports you need before your access expires
• Monitor your statements for 2-3 months after canceling to confirm charges stop
• Request refunds immediately if you experience unwanted billing
• Consider opting out of their database entirely if privacy is a concern

For B2B professionals who need background verification without monthly commitments, tools like Galadon's free Background Checker offer a more practical approach. Run the checks you need when you need them-no subscriptions, no surprise charges, no cancellation hassle.

Remember: subscription services work for the provider's benefit, not necessarily yours. Always evaluate whether ongoing access truly serves your needs, or whether pay-per-use or free alternatives might be more cost-effective. In the case of background checks, most people simply don't need unlimited monthly searches-making BeenVerified's model a poor fit for occasional users.

If you've successfully canceled your BeenVerified account, take a moment to review your other subscriptions. You might be surprised at how many services you're paying for but rarely using. The money saved from eliminating unnecessary subscriptions can add up to hundreds or even thousands of dollars per year-money better spent on services you actually use and value.