How to Cancel BeenVerified: The Complete Guide

Trying to cancel your BeenVerified subscription but can't find the option? You're not alone. Many users report that the cancellation process isn't as straightforward as signing up was. This guide walks you through every method to cancel BeenVerified, plus tips to avoid surprise charges and better alternatives for your background check needs.

Understanding Your BeenVerified Subscription

Before canceling, it helps to understand what you're dealing with. BeenVerified is a public records search platform that compiles data from various sources to create background reports on individuals. The service operates on an auto-renewing subscription model, meaning you'll keep getting charged until you explicitly cancel.

BeenVerified pricing has fluctuated over time, but current plans typically run around $36.89 per month for a monthly subscription, or approximately $23.98 per month if you commit to a three-month subscription (billed as $71.94 upfront). Each plan includes access to up to 100 reports per month across different search types including people searches, phone lookups, email lookups, and property records.

Some users also sign up through promotional trial offers-like the $1 for 7 days deal-which automatically convert to full monthly subscriptions if not canceled in time. During the trial period, you get the same 100 reports that paying members receive, which makes it seem generous until you realize the trial converts to a full-price subscription without additional warning.

Here's the critical detail that catches most people: BeenVerified does not provide prorated refunds for unused time. When you cancel, your access continues until the end of your current billing cycle, but you won't get money back for unused days. This makes timing your cancellation before your renewal date essential. According to their terms of service, refunds are handled on a case-by-case basis, meaning there's no guaranteed refund policy-you're at the discretion of customer service.

Method 1: Cancel BeenVerified Through the Website

The most direct way to cancel is through the BeenVerified website. Here's exactly how to do it:

1. Log in to your account at beenverified.com using the email address associated with your subscription
2. Navigate to Account Settings by clicking on your profile or account icon
3. Find the Membership or Subscription section
4. Select "Cancel Membership" or "Cancel My Account"
5. Follow the confirmation prompts to complete the cancellation

Some users report difficulty finding the cancellation option directly in their account settings. If that happens to you, try clicking the "Contact Us" button in the website footer, then selecting "Cancel My Account" from the available options. This routing seems deliberately designed to add friction to the cancellation process.

Pro tip: Take screenshots of your cancellation confirmation. This protects you if there are any billing disputes later. Save the confirmation email that BeenVerified sends-it should arrive within 24-48 hours and serves as your proof of cancellation.

Method 2: Cancel via Phone

If the website method isn't working or you prefer speaking to someone, you can cancel by calling BeenVerified customer service. The primary customer service number is 1-866-885- , though some sources also list 1-888-579- as an alternative line. Phone support is typically available Monday through Sunday, 6 AM to 11:30 PM EST.

When you call, be prepared with:

• Your registered email address
• Your full name as listed on the account
• Your 9-digit membership ID (found in your account dashboard or welcome email)
• The last four digits of the payment card used

Be direct and firm about wanting to cancel. Customer service may offer you a discounted rate or try to retain you-it's up to you whether to accept, but know that you're under no obligation to stay. Many users report that phone representatives are polite but will attempt multiple retention tactics before processing your cancellation.

The average call time is around 3-5 minutes if you have all your information ready. For best results, call during off-peak hours-early morning right when they open at 6 AM EST or later in the evening to avoid midday rush times when hold times can stretch considerably longer.

Method 3: Cancel via Email

You can also send a cancellation request by email to [email protected]. In your email, include your full name, account email address, your 9-digit member ID, and a clear statement that you want to cancel your subscription.

Here's a template you can use:

Subject: Cancellation Request - [Your Email Address]

Hello,

I am writing to request immediate cancellation of my BeenVerified subscription associated with [your email address]. Please confirm cancellation and ensure no further charges are made to my account.

Full Name: [Your Name]
Account Email: [Your Email]
Member ID: [Your 9-Digit ID]

Please send confirmation of this cancellation to this email address.

Thank you.

Keep a copy of your sent email and save any response you receive as proof of cancellation. Email responses typically come within 24-48 hours, though some users report longer wait times. If you don't receive confirmation within two business days, follow up with another email or try a different cancellation method.

Method 4: Cancel via Live Chat

BeenVerified also offers live chat support on their Contact Us page. Look for the chat bubble, usually at the bottom right of the page. Live chat is often faster than phone support if you catch them during business hours, with most chats resolved in under 10 minutes.

Chat support operates during the same hours as phone support: 6 AM to 11:30 PM EST daily. One useful tip from users: if you get stuck talking to a bot, type "Cancel Subscription" or "Speak to Agent" repeatedly to get past automated responses and connect with a human agent.

When using live chat, have the same information ready that you would for a phone call-your email, member ID, and payment details. The chat transcript is automatically saved, which serves as additional documentation of your cancellation request.

Canceling If You Subscribed Through an App Store

Did you sign up for BeenVerified through your phone? How you cancel depends on whether you used the App Store (Apple) or Google Play Store. This is a critical distinction-if you subscribed through an app store, you must cancel through that same app store. BeenVerified customer service cannot cancel app store subscriptions.

For Apple/iOS Users:

1. Open the Settings app on your iPhone or iPad
2. Tap your Apple ID at the top
3. Select Subscriptions
4. Find BeenVerified in the list
5. Tap Cancel Subscription

If you only see "Renew" or "Renew Subscription," your subscription is already canceled and won't renew at the end of the current period.

For Android/Google Play Users:

1. Open the Google Play Store app
2. Tap your profile picture in the top right
3. Go to Payments & subscriptions → Subscriptions
4. Find BeenVerified
5. Tap Cancel Subscription and confirm

Important: If you don't see BeenVerified in your app store subscriptions, you likely signed up directly through their website and need to use one of the other methods above. Simply deleting the BeenVerified app from your phone does not cancel your subscription-this is a common misconception that leads to continued charges.

What to Do After Canceling

Once you've initiated cancellation, take these follow-up steps to protect yourself:

• Wait for confirmation: You should receive a confirmation email from BeenVerified. If you don't get one within 24-48 hours, contact them again to verify the cancellation went through.
• Download your reports: Once your access expires, you lose your search history. Save any PDFs or reports you need before your subscription ends. You can typically access reports for the remainder of your current billing cycle even after canceling.
• Monitor your bank statements: Check for any unexpected charges in the weeks following cancellation. Look for variations like "BeenVerified Inc.," "BV Inc.," or similar merchant names that might not be immediately obvious.
• Save your confirmation: Keep all cancellation confirmation emails as proof in case of billing disputes. Store these in a dedicated folder or flag them for easy retrieval.
• Check your canceled account status: Even after cancellation, you can still log into your BeenVerified account. This lets you verify that your subscription status shows as "canceled" or "inactive." If it still shows as active after 48 hours, contact customer service immediately.

Understanding BeenVerified's Refund Policy

BeenVerified's refund policy is notably vague and works on a case-by-case basis. Unlike many subscription services with clear refund windows, BeenVerified evaluates each refund request individually. According to their terms, you're typically limited to a single refund per subscription, which means if you've already received a refund on a previous BeenVerified account, you may not be eligible again.

If you want to request a refund, contact customer service at 1-866-885- or email [email protected]. Many users report success getting refunds for their most recent charge, especially if they canceled shortly after being billed. However, refunds for charges from previous billing cycles are rarely approved.

When approved, refunds are processed immediately on BeenVerified's end but can take up to 10 days to appear in your bank account depending on your financial institution's processing times. Keep in mind that initiating a chargeback through your credit card company before attempting to get a refund from BeenVerified directly may result in your account being permanently suspended and could complicate the refund process.

Dealing with Unexpected Charges

If you see charges after canceling, here's what to do:

First, contact BeenVerified directly. There may have been a processing delay or error. Reach out via email or phone with your cancellation confirmation handy. Reference your confirmation email and cancellation date in your communication.

If that doesn't resolve it, contact your bank or credit card company. Explain that you canceled the subscription and provide your documentation. Most banks will reverse unauthorized charges, especially if you have proof of cancellation. You can file a dispute within 60 days of the charge appearing on your statement.

Many users report issues with trial subscriptions that automatically convert to full-price plans. If you signed up for a $1 trial and missed the 7-day window, the full monthly rate kicks in immediately-often without any reminder email. While BeenVerified's policy states refunds are handled on a case-by-case basis, persistence often pays off-especially if you have documentation showing you attempted to cancel.

Some users also report being charged by related services or partner companies after signing up for BeenVerified. If you see unfamiliar charges from companies like "ROI is King Group B.V." or similar entities, these may be linked to your BeenVerified signup process where additional services were bundled or cross-promoted.

Better Alternatives for Background Checks

If you're canceling BeenVerified because of cost, data accuracy issues, or the difficulty of managing subscriptions, consider alternatives that don't lock you into monthly fees.

For personal background checks, our free Background Checker tool provides comprehensive reports with trust scores-no subscription required. You can run individual checks when you need them without worrying about recurring charges or remembering to cancel. Our tool pulls from similar public record databases but operates on a pay-as-you-go model that's more transparent and user-friendly.

If you're also looking to find contact information for people, you might find our Email Finder useful for locating someone's professional email from their name and company, or our Mobile Number Finder for tracking down cell phone numbers. These tools are designed for business professionals who need accurate contact data without the overhead of a subscription service.

For B2B professionals who need comprehensive data enrichment at scale, Clay offers a more robust solution. Unlike BeenVerified, which limits you to 100 reports per month and isn't designed for business use (it's actually against their terms of service to use it for hiring or tenant screening), Clay is built specifically for sales and outreach workflows with better data accuracy and integration capabilities.

You can also verify email addresses using our Email Verifier to ensure contact information is valid before reaching out, reducing bounce rates and improving your outreach effectiveness.

Preventing Subscription Traps in the Future

Getting caught in unwanted subscriptions is frustrating. Here are strategies to prevent it:

• Use virtual cards: Services like Privacy.com let you create single-use card numbers. You can set spending limits or pause cards instantly, preventing unexpected charges. This is particularly useful for trial offers.
• Set calendar reminders: If you sign up for any trial, immediately set a reminder for 2 days before it ends. Set multiple reminders if needed-one at signup, one at the midpoint, and one two days before expiration.
• Use free tools when possible: For occasional background checks, use free services rather than subscriptions. Our free Background Checker eliminates the subscription trap entirely.
• Read the fine print: Before entering payment information for any "free trial," check what happens after the trial period and how to cancel. Look for the renewal date, the full price after trial, and whether you'll receive reminder emails.
• Screenshot everything: When signing up for trials, take screenshots of the terms, pricing, and trial duration. This documentation can be invaluable if disputes arise later.
• Use a dedicated email: Consider using a separate email address for trial subscriptions so confirmation emails and cancellation reminders don't get lost in your main inbox.

Common BeenVerified Cancellation Problems and Solutions

Even when following the steps correctly, you might encounter issues. Here are common problems and how to solve them:

Problem: Can't find the cancellation option on the website
Solution: Try clearing your browser cache and cookies, or use a different browser. Some users report the cancellation option appears inconsistently. If it's still not visible, use phone or email cancellation instead.

Problem: Customer service offers a discount to stay
Solution: Only accept if you genuinely want to continue using the service. Remember that discounted rates often revert to full price after a set period, creating the same cycle again.

Problem: Already canceled but still got charged
Solution: Contact BeenVerified immediately with your cancellation confirmation. If they don't resolve it within 48 hours, dispute the charge with your credit card company.

Problem: Forgot membership ID
Solution: Check your welcome email when you first signed up, or log into your account and look in the account details section. You can also ask customer service to look you up by email address and name.

The Bottom Line

Canceling BeenVerified isn't difficult once you know the right steps-it just isn't as obvious as it should be. Use the website method first (Account Settings → Membership → Cancel or Contact Us → Cancel My Account), fall back to phone (1-866-885- ) or email ([email protected]) if needed, and always save your confirmation.

Remember that BeenVerified won't refund partial months, so time your cancellation strategically. If you need to cancel immediately after being charged, request a refund at the same time-your chances of success are higher if you act quickly. And if you need background check capabilities without the subscription hassle, free tools like our Background Checker give you the information you need without the recurring charges.

Whether you're switching services, cutting costs, or just done with background checks for now, following this guide will ensure you successfully cancel without surprise charges showing up on next month's statement. The key is acting decisively, documenting everything, and following up to confirm your cancellation went through properly.