How to Cancel BeenVerified: The Complete Guide

Why People Cancel BeenVerified

BeenVerified is a popular background check service that pulls public records to create reports on individuals. While useful for personal lookups like reconnecting with old friends or checking out someone you met online, many users find themselves wanting to cancel after completing their initial search.

Common reasons for cancellation include completing a one-time background check and no longer needing ongoing access, concerns about the monthly subscription cost of $26.89 to $36.89, discovering the $1 or $5 trial automatically converted to a full subscription, or finding that report accuracy didn't meet expectations.

Whatever your reason, this guide walks you through every cancellation method so you can stop charges quickly and permanently.

Before You Cancel: Gather This Information

To speed up the cancellation process, have these details ready:

• Your 9-digit member ID: Find this in your New Member Welcome email or on the right side of your BeenVerified dashboard
• The email address associated with your account
• Your full name as it appears on the account
• Last four digits of your payment method

Missing your login credentials? Don't panic. You can still cancel by contacting customer support with your billing information-they can locate your account using the card that was charged.

Method 1: Cancel BeenVerified Online (Website)

This is the most direct method if you signed up through BeenVerified's website:

1. Go to beenverified.com and log into your account
2. Click the Contact Us button in the footer of the page
3. Select Cancel My Account from the available options
4. Confirm your cancellation request when prompted

Some users report that the cancellation option can be hard to find. If you don't see a direct cancel button, use the contact form method instead: navigate to Account Settings, then Membership, and select Cancel Membership.

Method 2: Cancel via Phone

For the fastest results, call BeenVerified's customer service line:

Phone Number: 1-866-885-
Hours: Monday through Sunday, 6 AM to 11:30 PM EST

When you call, tell the representative you want to cancel your subscription. Have your 9-digit member ID ready-this significantly speeds up the process. The agent may try to retain you with offers or discounts, but you can politely decline and insist on cancellation.

Request a confirmation email before ending the call. This creates a paper trail proving your cancellation was processed. According to recent user reports, the average call time is approximately 3 minutes when you have your information ready.

Method 3: Cancel via Email

If you prefer written communication or can't reach phone support:

Send an email to [email protected] with the following information:

• Subject line: "Cancel My BeenVerified Subscription"
• Your full name
• Email address associated with the account
• Your member ID (if available)
• A clear statement requesting cancellation

Customer service typically responds within 24-48 hours. Save their confirmation email as proof of cancellation.

Method 4: Cancel via Live Chat

BeenVerified offers live chat support during business hours:

1. Visit the BeenVerified website
2. Look for the chat bubble on the Contact Us page
3. Type "Cancel Subscription" to get past the initial bot
4. Request cancellation from the live agent

Chat support can be faster than phone during peak hours, and you'll have a written transcript of your cancellation request.

Method 5: Cancel Through App Stores

If you subscribed through the mobile app, you'll need to cancel through Apple or Google instead of BeenVerified directly.

Cancel on iPhone/iPad (App Store)

1. Open Settings on your device
2. Tap your name at the top
3. Select Subscriptions
4. Find BeenVerified in the list and tap it
5. Tap Cancel Subscription and confirm

If you see "Renew" instead of "Cancel," your subscription is already canceled.

Cancel on Android (Google Play)

1. Open the Google Play Store app
2. Tap your profile picture in the top right
3. Select Payments & subscriptions, then Subscriptions
4. Find BeenVerified and tap Cancel subscription
5. Follow the prompts to confirm

If BeenVerified doesn't appear in your app store subscriptions, you likely signed up through the website and need to cancel using Methods 1-4 above.

Important: Avoiding the Trial Trap

BeenVerified offers a 7-day trial for $1 that automatically converts to a full monthly subscription if not canceled in time. This catches many users off guard.

Critical tip: If you sign up for the trial, set a reminder for day 5 or 6. You must cancel before the trial expires-even one minute late results in a full monthly charge. According to the Better Business Bureau, over 400 complaints have been filed in recent years, with many centered specifically on billing issues related to trial conversions and difficulty canceling.

After the 7-day trial period expires, you'll be charged the full monthly subscription rate, which can range from $26.89 to $43.02 depending on your plan and location. This auto-renewal will continue until you actively cancel your subscription.

Understanding BeenVerified's Refund Policy

BeenVerified generally operates on a no-refund basis, but there are exceptions. If you cancel mid-billing cycle, you'll retain access until your current period ends but won't receive a prorated refund for unused days.

However, if you're unsatisfied with the service or feel you were charged incorrectly, contact customer support to request a refund. These requests are handled case-by-case, and users have reported success when explaining their situation clearly. BeenVerified states their goal is complete customer satisfaction, and many customers report receiving refunds for their most recent charge as a gesture of goodwill.

Approved refunds are processed immediately on BeenVerified's end, but it can take up to 10 days for your bank or credit card provider to post the credit to your account.

Before canceling, download any reports you want to keep-once your subscription ends, you lose access to your search history.

What to Do If You're Still Being Charged

If charges continue after cancellation:

1. Check the charge description: Make sure it says "BeenVerified" and not a related service like PeopleLooker (these are often confused)
2. Contact BeenVerified support with your cancellation confirmation
3. Dispute with your bank: If BeenVerified can't resolve the issue, file a dispute with your credit card company or bank
4. Monitor your statements: Watch for charges labeled as "BVC*Beenverified.com" or similar variations

Important note: If you're considering a chargeback, try contacting BeenVerified first. The company may suspend your account if a chargeback is filed, and you generally have 10 days to cancel a dispute with your bank if you resolve the issue directly with BeenVerified.

Common Cancellation Problems and Solutions

Many users encounter specific issues when trying to cancel their BeenVerified subscription. Here are the most common problems and how to solve them:

"I can't find the cancellation option on the website" - BeenVerified intentionally makes cancellation less obvious than signup. If you can't locate the cancel button through your account settings, use the Contact Us form or call customer service directly at 1-866-885- .

"The live chat bot won't connect me to a human" - Type "Cancel Subscription" or "Speak to agent" repeatedly. The bot is designed to filter requests, but persistence pays off. If the chat fails, phone support is more reliable.

"I forgot which email I used to sign up" - Contact customer service with your payment information. They can locate your account using the last four digits of your credit card and your name.

"I'm being offered discounts to stay" - Customer service representatives may offer retention deals like reduced pricing or extended trial periods. Only accept these if you genuinely want to continue using the service-otherwise, politely insist on cancellation.

How to Avoid Future Subscription Surprises

To prevent similar issues with any subscription service:

• Set calendar reminders: When starting any trial, immediately set a reminder for 2 days before it ends
• Use a dedicated email: Create a separate email address for trial signups so you can track all subscription-related messages
• Check your statements monthly: Review credit card charges regularly to catch unwanted subscriptions early
• Document everything: Take screenshots of cancellation confirmations and save all correspondence
• Consider virtual cards: Some services offer virtual credit cards with spending limits that can prevent ongoing charges

A Better Alternative: Free Background Checks

If you're canceling BeenVerified because of cost concerns but still need background check capabilities, consider Galadon's free Background Checker tool. Unlike subscription services that lock you into monthly payments, our tool provides comprehensive background reports with trust scores at no cost.

For sales professionals, recruiters, and business owners, paying $27-$37 monthly for occasional background checks simply doesn't make financial sense. Our Background Checker provides the verification you need for vetting potential business partners, checking vendors before signing contracts, and researching companies and key personnel.

If you're also looking to find contact information for business purposes, our Email Finder helps you locate professional emails from names and companies, while our Mobile Number Finder can help you reach prospects directly. For comprehensive email validation, try our Email Verifier to ensure your contact lists stay clean and deliverable.

BeenVerified Pricing: Is It Worth the Cost?

Before deciding to cancel, it's worth understanding what you're paying for. BeenVerified's current pricing structure includes:

• Monthly plan: $26.89 to $36.89 per month (varies by promotion and location)
• 3-month plan: $17.48 to $23.98 per month (billed as $52.44 to $71.94 upfront)
• Trial offer: $1 for 7 days (auto-converts to monthly)

The service includes unlimited searches but limits you to approximately 100 reports per month. For individual personal use, this pricing can add up quickly-especially if you only need occasional lookups.

Remember that BeenVerified is designed strictly for personal use. FCRA regulations prohibit using it for employment decisions, tenant screening, credit decisions, or insurance purposes. For legitimate business background checks, you'll need compliant B2B solutions.

Understanding What You're Paying For

When you subscribe to BeenVerified, your membership includes access to multiple search types:

• People searches with contact information and relatives
• Phone number reverse lookups
• Email address searches
• Property records and address history
• Criminal records and court documents
• Social media profile discovery
• Vehicle history reports

While this seems comprehensive, many users report that information accuracy varies significantly. Outdated addresses, incomplete records, and incorrect associations are common complaints. Employment history is particularly unreliable, with many users finding their own records contain significant errors.

Confirming Your Cancellation Was Successful

After canceling, verify the process completed correctly:

• Check for confirmation email: You should receive one within 24 hours
• Log into your account: Your subscription status should show as canceled
• Monitor bank statements: Watch your next billing date to ensure no charge appears
• Save all documentation: Keep confirmation emails and screenshots in case of disputes

If you don't receive a confirmation email, contact BeenVerified support immediately to verify your cancellation status. Even after cancellation, you can still log into your deactivated account if you wish to reactivate your subscription at any time.

Filing Complaints If You Can't Get Results

If BeenVerified refuses to cancel your subscription or provide a refund after you've followed proper procedures:

Better Business Bureau (BBB): File a complaint at bbb.org. BeenVerified often responds to BBB complaints to protect their public rating. The BBB has documented a pattern of complaints concerning BeenVerified's subscription practices.

Consumer Financial Protection Bureau (CFPB): For billing disputes and unauthorized charges, file a complaint with this government agency at consumerfinance.gov. They forward complaints to companies and work to get responses.

State Attorney General: Your state's consumer protection office can investigate unfair billing practices and may take action against companies with repeated violations.

Social Media: Public complaints on BeenVerified's Facebook or Twitter pages sometimes result in faster responses than private customer service channels.

Final Thoughts

Canceling BeenVerified doesn't have to be complicated. Use the phone method for fastest results, always request written confirmation, and remember that canceling mid-cycle preserves your access until the period ends.

For ongoing background check needs without the subscription burden, explore free alternatives like Galadon's Background Checker. You get the verification capabilities you need without worrying about remembering to cancel before another billing cycle hits your card.

The key takeaway: Be proactive about cancellation. Set reminders, document everything, and don't wait until the last minute. With the right approach and the information in this guide, you can cancel your BeenVerified subscription quickly and avoid any unwanted charges going forward.