Intelius Login: How to Access Your Account and What to Do When You Can't

Accessing Your Intelius Account

Intelius is a well-established background check service that has been operating since . With access to over 20 billion public records, it's become a go-to platform for people searches, reverse phone lookups, and personal background checks. But before you can use any of these features, you need to log in-and that's where many users run into trouble.

To access your Intelius account, navigate to the Intelius website and look for the login option, typically located in the top right corner of the homepage. You'll need the email address you used during registration and your password. Once logged in, you can access your dashboard, view previous reports, manage your subscription, and run new searches.

If you're on a mobile device, tap the menu icon at the top right corner of your screen, then click on the green LOGIN button to access the Intelius login page directly. The mobile experience is optimized for quick access, though some users report that the desktop version offers a more comprehensive view of account settings.

Common Intelius Login Problems and How to Fix Them

If you're having trouble accessing your Intelius account, you're not alone. Here are the most common issues users encounter and how to resolve them:

Forgotten Password

This is the most frequent login issue. Click the "Forgot Password" link on the login page, enter your registered email address, and follow the reset instructions sent to your inbox. Check your spam folder if the email doesn't arrive within a few minutes.

Before requesting a password reset, double-check that you've entered your password correctly. Make sure your caps lock isn't on, as passwords are case-sensitive. If you've requested multiple password resets without success, wait a few hours before trying again, as some systems temporarily lock reset attempts after multiple failures.

Wrong Email Address

Many users forget which email address they used to create their Intelius account. If you receive an "Invalid email and/or password" message, you may be using the wrong email address. Check these common scenarios:

• Did you mistype your email address during registration?
• Have you used multiple email addresses with Intelius over time?
• Did you recently change your email address but forget to update your account?

Your username is always the email address you used to create your membership. To find it, locate the welcome email you received from Intelius when you first purchased your subscription-your username will be included there. If you've recently received any emails from Intelius, verify which email address they sent it to and try logging in with that address.

Account Not Active

Some users report finding their accounts unexpectedly deactivated. This can happen if a payment fails to process or if there's a billing issue. According to customer experiences, when payment issues occur, Intelius may require you to select a new subscription rather than reinstating your previous plan.

If your payment method has expired or your bank declined the charge, your account may have been automatically suspended. Check your bank statements to verify whether recent charges went through successfully. You can update your payment information by contacting customer service at (877) 564- , available Monday through Friday, 7:00 a.m. to 4:00 p.m. PST.

Multiple Account Confusion

If you've used different email addresses with Intelius over time, you might be trying to log into the wrong account. Try each email address you may have used, or contact customer support at (877) 564- for help locating your account.

Some users accidentally create multiple accounts when they log in through different devices or browsers, especially if they use social sign-on features. To avoid this confusion, always use the same email address and keep track of your login credentials in a secure password manager.

Browser Issues

Sometimes clearing your browser cache and cookies can resolve login problems. Try accessing your account from a different browser or in incognito mode if you continue experiencing issues.

Technical troubleshooting steps that often work include:

• Force a full page refresh by pressing CTRL + F5 (Windows) or Command + Shift + R (Mac)
• Clear your browser's temporary cache and cookies to ensure you're loading the most recent version of the login page
• Try a different browser entirely-if Chrome isn't working, try Firefox, Safari, or Edge
• Disable browser extensions that might interfere with login forms, especially ad blockers or privacy tools
• Check if Intelius.com is experiencing downtime by searching "Is Intelius down" to see if others are reporting similar issues

Password Reset Email Not Arriving

If you don't receive a password reset email after requesting one, check your spam or junk folder first. Email filters sometimes incorrectly categorize automated emails as spam. If you still can't find it, you may have entered an email address that isn't associated with an Intelius account.

Try entering different email addresses you may have signed up with. If you're still unsuccessful, contact customer support directly for manual account verification and password reset assistance.

Understanding Intelius Pricing Before You Log In

One of the most confusing aspects of Intelius is its pricing structure. Before creating an account or logging back in, it's worth understanding what you'll be paying for. The People Search membership typically costs around $24.86 per month for monthly payments, while bi-monthly payments can reduce the price to approximately $21.13 per month.

Important things to know about Intelius billing:

• Low-cost "trial" offers (often $0.95) automatically convert to full monthly subscriptions after the trial period ends
• Your membership will automatically renew unless you cancel before the next billing cycle
• Downloading reports as PDFs typically costs an additional $3.99 per report
• Intelius is not FCRA-compliant, meaning you cannot use it for tenant screening or employment background checks

The pricing structure can be particularly confusing because Intelius offers multiple membership types based on how you search. Address Lookup plans typically cost around $29.78 per month, while Reverse Phone Lookup memberships run approximately $34.95 monthly. Each plan includes unlimited reports during your subscription period, but you cannot purchase single reports without committing to a membership.

The subscription-based model works well if you need to run multiple background checks in a short period, but for one-time lookups, it can feel unnecessarily expensive. Always review the checkout screen carefully, track trial expiration dates, and monitor your payment statements to avoid unexpected renewals.

Verifying Your Intelius Account Status

Before troubleshooting login issues, it's helpful to verify whether you actually have an active Intelius account. Here's how to check:

First, search your email inbox for any messages from Intelius. Look for confirmation emails, billing notifications, or password reset messages. The email address where you received these messages is likely your account username.

Second, check your bank or credit card statements for recent charges from Intelius. The presence of charges indicates an active subscription. If you see charges but can't log in, contact customer support immediately, as this suggests a technical issue with your account access rather than an inactive membership.

Third, if you believe you may have never completed the registration process, your account may not be fully activated. Some users start the signup process but abandon it before finalizing payment, which means no account was actually created.

How to Cancel Your Intelius Subscription

If you've logged in and decided the service isn't right for you, here's how to cancel:

Online Cancellation: Log in to your account, navigate to "My Account" or "Account Settings," find "Manage Subscription" or "Cancel Membership," and follow the prompts. Save your confirmation for your records.

Phone Cancellation: Call customer service at (877) 564- . Be prepared for retention offers-the representative may try to keep you subscribed with discounts or special offers. If you want to cancel, be firm and direct about your decision.

Email Method: Contact support through their website with your cancellation request, including your full name, email, and account details.

According to user reports, cancellation experiences vary-some find the process smooth, while others report being transferred multiple times or facing pressure to stay subscribed.

Important cancellation tips:

• Cancel at least 24-48 hours before your next billing date to ensure charges don't process
• Request a cancellation confirmation number or email for your records
• Monitor your bank statements for the next two billing cycles to ensure charges have stopped
• If you're offered a discounted rate to stay, remember that these promotional prices may only last temporarily
• Some users report that different search products may be billed separately, so verify all subscriptions are canceled

Contacting Intelius Customer Support

When you encounter login problems that standard troubleshooting can't fix, contacting customer support is your best option. Intelius offers several contact methods:

Phone Support: Call (877) 564- for general inquiries, Monday through Friday, 7:00 a.m. to 4:00 p.m. PST (10:00 a.m. to 7:00 p.m. EST). Average call times are approximately 3 minutes, though wait times are longest on Mondays and shortest on Sundays.

Billing Support: For billing-specific questions, contact (888) 240- .

Email Support: You can email [email protected] with detailed information about your issue. Include your full name, email address, and the last four digits of your payment method to help them locate your account quickly.

When contacting support about login issues, have the following information ready:

• The email address(es) you may have used to create the account
• The date and amount of your most recent charge
• The first six and last four digits of the card associated with the charge
• Any error messages you're receiving when attempting to log in

User reviews of Intelius customer service are mixed. Some customers praise helpful representatives who solved their problems efficiently, while others report difficulties reaching agents or resolving issues. Being prepared with all necessary information before calling can help ensure a smoother experience.

Free Alternatives to Intelius for Background Checks

Here's the reality: you don't always need a paid subscription service like Intelius to get the information you're looking for. If you're conducting research for personal purposes, there are effective alternatives.

Free Public Records

Many court records, property records, and other public documents are available directly from government websites. County clerk offices, state court systems, and official government databases often provide free access to basic records.

Social Media Investigation

LinkedIn, Facebook, and other social platforms can reveal employment history, education, mutual connections, and current location. This doesn't replace a formal background check, but it's a free starting point for basic due diligence.

Galadon's Free Background Checker

For B2B professionals who need quick background insights, our free Background Checker tool provides comprehensive reports with trust scores. Unlike subscription services that lock you into monthly payments, you get instant results without the billing headaches that plague many Intelius users.

Our tool is specifically designed for professional use cases-whether you're vetting a potential business partner, researching a vendor, or conducting due diligence on a prospect. The reports include relevant business information without the personal data privacy concerns that come with consumer-focused background check services.

When Intelius Makes Sense vs. When It Doesn't

Intelius can be useful in specific scenarios, but it's not the right tool for everyone. Understanding its limitations will save you time and money.

Intelius May Be Useful For:

• Reconnecting with long-lost family members or old friends
• Vetting people you've met through online dating apps
• Learning more about new neighbors
• Basic personal curiosity about someone's background
• Reverse phone lookups to identify unknown callers

Intelius Is NOT Appropriate For:

• Tenant screening (not FCRA-compliant)
• Employment background checks (not FCRA-compliant)
• Any decision that requires legally verified information
• Situations where data accuracy is critical

For professional purposes like sales prospecting or recruiting, you'll want tools designed specifically for B2B use. Our Email Finder helps you locate professional contact information from names and companies, while our Mobile Number Finder can help you reach decision-makers directly.

If you're specifically looking to verify contact information before reaching out, our Email Verifier instantly checks whether an email address is valid, risky, or invalid-helping you maintain a clean sender reputation and improve deliverability rates.

Data Accuracy: What You Need to Know

No background check service provides 100% accurate information, and Intelius is no exception. The platform aggregates data from publicly available records and third-party sources. While Intelius maintains a user-friendly interface and organized reports, several users have reported concerns about data accuracy.

Reports compile information from public records, which may contain errors from the original sources. Information can be outdated, mismatched with similarly named individuals, or incomplete. For this reason, any results you receive should be treated as a starting point for further verification, not as confirmed facts.

Common data accuracy issues include:

• Information appearing for people with similar names, especially common names like "John Smith" or "Maria Garcia"
• Outdated addresses or phone numbers that haven't been updated in public records databases
• Missing recent information, as data sources may take months to update
• Records that have been sealed or expunged still appearing in reports
• Incomplete criminal history that doesn't reflect all jurisdictions

If accuracy is critical for your needs-especially in professional contexts-consider using specialized tools. For sales professionals, platforms like RocketReach or Lusha provide business-verified contact data that's updated more frequently and designed for professional outreach.

Protecting Your Privacy on Background Check Sites

Here's something many Intelius users don't realize: if you can search for other people on these platforms, others can search for you. Many background check services, including Intelius, allow you to request suppression of your own information.

To remove your information from Intelius, you'll typically need to:

1. Visit their opt-out or suppression tool
2. Verify your identity with personal information
3. Submit a request to remove your background report

Keep in mind that opting out of one service doesn't remove your information from all background check platforms. You may need to repeat this process across multiple services to reduce your online footprint.

The suppression process usually takes several business days to complete. After submitting your opt-out request, the information should be removed from public display on Intelius, though it may still exist in their underlying databases. Remember that Intelius relies on publicly available records and third-party data sources, so information may reappear if it's updated from original source data.

For ongoing privacy protection, consider regularly monitoring what information about you appears on background check sites and submitting opt-out requests as needed. Your digital footprint requires active management in an age where public records are increasingly accessible online.

Making Smarter Background Check Decisions

Before you log into Intelius or sign up for any background check service, ask yourself what you're really trying to accomplish. For casual personal research, free options and basic searches may be sufficient. For professional purposes, specialized B2B tools typically provide more accurate, relevant, and actionable information.

If you're in sales, recruiting, or marketing, the most valuable "background check" is often about identifying the right prospects and finding accurate contact information. That's exactly what our free tools at Galadon are built for-helping you connect with the right people without the subscription traps and billing surprises that frustrate so many Intelius users.

Our platform takes a different approach: no hidden trials, no automatic renewals, no surprise charges. You get the tools you need when you need them, with transparent pricing and no pressure tactics. For teams that need to scale their outreach efforts, our B2B Targeting Generator provides AI-powered target market analysis to help you identify the right companies and decision-makers for your business.

Start with our free Background Checker to see how a straightforward, no-subscription approach to background research actually works. You might find it gives you everything you need without the login headaches.