Helpdesk & Support · Usage Comparison
Zendesk vs Tidio
Both are helpdesk & support tools. 42,311 ecommerce stores run Zendesk; 18,558 run Tidio. Measured usage, side by side.
Zendesk is installed on more stores - 42,311 vs 18,558 among the stores Galadon tracks.
Export Zendesk stores →
| Metric | Zendesk | Tidio |
|---|---|---|
| Stores using it | 42,311 | 18,558 |
| Share of tracked stores | 2.16% | 0.95% |
| Median store revenue | $68,944 | $38,724 |
| Avg store rating | 3.68★ | 4.13★ |
| Most common store category | /Apparel | /Apparel |
| Top country | US | US |
Zendesk vs Tidio - FAQ
Which is more popular, Zendesk or Tidio?
Zendesk is installed on more stores - 42,311 vs 18,558 among the stores Galadon tracks.
Do stores use both Zendesk and Tidio?
Zendesk and Tidio are rarely installed together - most stores run one or the other.
What kind of stores use Zendesk vs Tidio?
Zendesk is most common among /Apparel stores, while Tidio is most common among /Apparel stores.