Helpdesk & Support · Usage Comparison
Zendesk vs Intercom
Both are helpdesk & support tools. 42,311 ecommerce stores run Zendesk; 6,109 run Intercom. Measured usage, side by side.
Zendesk is installed on more stores - 42,311 vs 6,109 among the stores Galadon tracks.
Export Zendesk stores →
| Metric | Zendesk | Intercom |
|---|---|---|
| Stores using it | 42,311 | 6,109 |
| Share of tracked stores | 2.16% | 0.31% |
| Median store revenue | $68,944 | $56,247 |
| Avg store rating | 3.68★ | 3.97★ |
| Most common store category | /Apparel | /Apparel |
| Top country | US | US |
Zendesk vs Intercom - FAQ
Which is more popular, Zendesk or Intercom?
Zendesk is installed on more stores - 42,311 vs 6,109 among the stores Galadon tracks.
Do stores use both Zendesk and Intercom?
Zendesk and Intercom are rarely installed together - most stores run one or the other.
What kind of stores use Zendesk vs Intercom?
Zendesk is most common among /Apparel stores, while Intercom is most common among /Apparel stores.