Helpdesk & Support · Usage Comparison
Zendesk vs Help Scout
Both are helpdesk & support tools. 42,311 ecommerce stores run Zendesk; 2,070 run Help Scout. Measured usage, side by side.
Zendesk is installed on more stores - 42,311 vs 2,070 among the stores Galadon tracks.
Export Zendesk stores →
| Metric | Zendesk | Help Scout |
|---|---|---|
| Stores using it | 42,311 | 2,070 |
| Share of tracked stores | 2.16% | 0.11% |
| Median store revenue | $68,944 | $87,377 |
| Avg store rating | 3.68★ | 3.95★ |
| Most common store category | /Apparel | /Apparel |
| Top country | US | US |
Zendesk vs Help Scout - FAQ
Which is more popular, Zendesk or Help Scout?
Zendesk is installed on more stores - 42,311 vs 2,070 among the stores Galadon tracks.
Do stores use both Zendesk and Help Scout?
Zendesk and Help Scout are rarely installed together - most stores run one or the other.
What kind of stores use Zendesk vs Help Scout?
Zendesk is most common among /Apparel stores, while Help Scout is most common among /Apparel stores.