Helpdesk & Support · Usage Comparison
Zendesk vs Freshdesk
Both are helpdesk & support tools. 42,311 ecommerce stores run Zendesk; 4,825 run Freshdesk. Measured usage, side by side.
Zendesk is installed on more stores - 42,311 vs 4,825 among the stores Galadon tracks.
Export Zendesk stores →
| Metric | Zendesk | Freshdesk |
|---|---|---|
| Stores using it | 42,311 | 4,825 |
| Share of tracked stores | 2.16% | 0.25% |
| Median store revenue | $68,944 | $86,276 |
| Avg store rating | 3.68★ | 3.64★ |
| Most common store category | /Apparel | /Apparel |
| Top country | US | US |
Zendesk vs Freshdesk - FAQ
Which is more popular, Zendesk or Freshdesk?
Zendesk is installed on more stores - 42,311 vs 4,825 among the stores Galadon tracks.
Do stores use both Zendesk and Freshdesk?
Zendesk and Freshdesk are rarely installed together - most stores run one or the other.
What kind of stores use Zendesk vs Freshdesk?
Zendesk is most common among /Apparel stores, while Freshdesk is most common among /Apparel stores.