Helpdesk & Support · Usage Comparison
Intercom vs Zendesk
Both are helpdesk & support tools. 6,109 ecommerce stores run Intercom; 42,311 run Zendesk. Measured usage, side by side.
Zendesk is installed on more stores - 42,311 vs 6,109 among the stores Galadon tracks.
Export Zendesk stores →
| Metric | Intercom | Zendesk |
|---|---|---|
| Stores using it | 6,109 | 42,311 |
| Share of tracked stores | 0.31% | 2.16% |
| Median store revenue | $56,247 | $68,944 |
| Avg store rating | 3.97★ | 3.68★ |
| Most common store category | /Apparel | /Apparel |
| Top country | US | US |
Intercom vs Zendesk - FAQ
Which is more popular, Intercom or Zendesk?
Zendesk is installed on more stores - 42,311 vs 6,109 among the stores Galadon tracks.
Do stores use both Intercom and Zendesk?
Intercom and Zendesk are rarely installed together - most stores run one or the other.
What kind of stores use Intercom vs Zendesk?
Intercom is most common among /Apparel stores, while Zendesk is most common among /Apparel stores.