Helpdesk & Support · Usage Comparison
Help Scout vs Zendesk
Both are helpdesk & support tools. 2,070 ecommerce stores run Help Scout; 42,311 run Zendesk. Measured usage, side by side.
Zendesk is installed on more stores - 42,311 vs 2,070 among the stores Galadon tracks.
Export Zendesk stores →
| Metric | Help Scout | Zendesk |
|---|---|---|
| Stores using it | 2,070 | 42,311 |
| Share of tracked stores | 0.11% | 2.16% |
| Median store revenue | $87,377 | $68,944 |
| Avg store rating | 3.95★ | 3.68★ |
| Most common store category | /Apparel | /Apparel |
| Top country | US | US |
Help Scout vs Zendesk - FAQ
Which is more popular, Help Scout or Zendesk?
Zendesk is installed on more stores - 42,311 vs 2,070 among the stores Galadon tracks.
Do stores use both Help Scout and Zendesk?
Help Scout and Zendesk are rarely installed together - most stores run one or the other.
What kind of stores use Help Scout vs Zendesk?
Help Scout is most common among /Apparel stores, while Zendesk is most common among /Apparel stores.