Helpdesk & Support · Usage Comparison
Help Scout vs Kustomer
Both are helpdesk & support tools. 2,070 ecommerce stores run Help Scout; 824 run Kustomer. Measured usage, side by side.
Help Scout is installed on more stores - 2,070 vs 824 among the stores Galadon tracks.
Export Help Scout stores →
| Metric | Help Scout | Kustomer |
|---|---|---|
| Stores using it | 2,070 | 824 |
| Share of tracked stores | 0.11% | 0.04% |
| Median store revenue | $87,377 | $295,129 |
| Avg store rating | 3.95★ | 3.29★ |
| Most common store category | /Apparel | /Travel/Air Travel |
| Top country | US | US |
Help Scout vs Kustomer - FAQ
Which is more popular, Help Scout or Kustomer?
Help Scout is installed on more stores - 2,070 vs 824 among the stores Galadon tracks.
Do stores use both Help Scout and Kustomer?
Help Scout and Kustomer are rarely installed together - most stores run one or the other.
What kind of stores use Help Scout vs Kustomer?
Help Scout is most common among /Apparel stores, while Kustomer is most common among /Travel/Air Travel stores.