Helpdesk & Support · Usage Comparison
Help Scout vs Intercom
Both are helpdesk & support tools. 2,070 ecommerce stores run Help Scout; 6,109 run Intercom. Measured usage, side by side.
Intercom is installed on more stores - 6,109 vs 2,070 among the stores Galadon tracks.
Export Intercom stores →
| Metric | Help Scout | Intercom |
|---|---|---|
| Stores using it | 2,070 | 6,109 |
| Share of tracked stores | 0.11% | 0.31% |
| Median store revenue | $87,377 | $56,247 |
| Avg store rating | 3.95★ | 3.97★ |
| Most common store category | /Apparel | /Apparel |
| Top country | US | US |
Help Scout vs Intercom - FAQ
Which is more popular, Help Scout or Intercom?
Intercom is installed on more stores - 6,109 vs 2,070 among the stores Galadon tracks.
Do stores use both Help Scout and Intercom?
Help Scout and Intercom are rarely installed together - most stores run one or the other.
What kind of stores use Help Scout vs Intercom?
Help Scout is most common among /Apparel stores, while Intercom is most common among /Apparel stores.