Helpdesk & Support · Usage Comparison
Gladly vs Help Scout
Both are helpdesk & support tools. 436 ecommerce stores run Gladly; 2,070 run Help Scout. Measured usage, side by side.
Help Scout is installed on more stores - 2,070 vs 436 among the stores Galadon tracks.
Export Help Scout stores →
| Metric | Gladly | Help Scout |
|---|---|---|
| Stores using it | 436 | 2,070 |
| Share of tracked stores | 0.02% | 0.11% |
| Median store revenue | $646,209 | $87,377 |
| Avg store rating | 3.45★ | 3.95★ |
| Most common store category | /Apparel | /Apparel |
| Top country | US | US |
Gladly vs Help Scout - FAQ
Which is more popular, Gladly or Help Scout?
Help Scout is installed on more stores - 2,070 vs 436 among the stores Galadon tracks.
Do stores use both Gladly and Help Scout?
Gladly and Help Scout are rarely installed together - most stores run one or the other.
What kind of stores use Gladly vs Help Scout?
Gladly is most common among /Apparel stores, while Help Scout is most common among /Apparel stores.