Helpdesk & Support · Usage Comparison
Freshdesk vs Zendesk
Both are helpdesk & support tools. 4,825 ecommerce stores run Freshdesk; 42,311 run Zendesk. Measured usage, side by side.
Zendesk is installed on more stores - 42,311 vs 4,825 among the stores Galadon tracks.
Export Zendesk stores →
| Metric | Freshdesk | Zendesk |
|---|---|---|
| Stores using it | 4,825 | 42,311 |
| Share of tracked stores | 0.25% | 2.16% |
| Median store revenue | $86,276 | $68,944 |
| Avg store rating | 3.64★ | 3.68★ |
| Most common store category | /Apparel | /Apparel |
| Top country | US | US |
Freshdesk vs Zendesk - FAQ
Which is more popular, Freshdesk or Zendesk?
Zendesk is installed on more stores - 42,311 vs 4,825 among the stores Galadon tracks.
Do stores use both Freshdesk and Zendesk?
Freshdesk and Zendesk are rarely installed together - most stores run one or the other.
What kind of stores use Freshdesk vs Zendesk?
Freshdesk is most common among /Apparel stores, while Zendesk is most common among /Apparel stores.