Helpdesk & Support · Usage Comparison
Freshdesk vs Kustomer
Both are helpdesk & support tools. 4,825 ecommerce stores run Freshdesk; 824 run Kustomer. Measured usage, side by side.
Freshdesk is installed on more stores - 4,825 vs 824 among the stores Galadon tracks.
Export Freshdesk stores →
| Metric | Freshdesk | Kustomer |
|---|---|---|
| Stores using it | 4,825 | 824 |
| Share of tracked stores | 0.25% | 0.04% |
| Median store revenue | $86,276 | $295,129 |
| Avg store rating | 3.64★ | 3.29★ |
| Most common store category | /Apparel | /Travel/Air Travel |
| Top country | US | US |
Freshdesk vs Kustomer - FAQ
Which is more popular, Freshdesk or Kustomer?
Freshdesk is installed on more stores - 4,825 vs 824 among the stores Galadon tracks.
Do stores use both Freshdesk and Kustomer?
Freshdesk and Kustomer are rarely installed together - most stores run one or the other.
What kind of stores use Freshdesk vs Kustomer?
Freshdesk is most common among /Apparel stores, while Kustomer is most common among /Travel/Air Travel stores.