Helpdesk & Support · Usage Comparison
Freshdesk vs Intercom
Both are helpdesk & support tools. 4,825 ecommerce stores run Freshdesk; 6,109 run Intercom. Measured usage, side by side.
Intercom is installed on more stores - 6,109 vs 4,825 among the stores Galadon tracks.
Export Intercom stores →
| Metric | Freshdesk | Intercom |
|---|---|---|
| Stores using it | 4,825 | 6,109 |
| Share of tracked stores | 0.25% | 0.31% |
| Median store revenue | $86,276 | $56,247 |
| Avg store rating | 3.64★ | 3.97★ |
| Most common store category | /Apparel | /Apparel |
| Top country | US | US |
Freshdesk vs Intercom - FAQ
Which is more popular, Freshdesk or Intercom?
Intercom is installed on more stores - 6,109 vs 4,825 among the stores Galadon tracks.
Do stores use both Freshdesk and Intercom?
Freshdesk and Intercom are rarely installed together - most stores run one or the other.
What kind of stores use Freshdesk vs Intercom?
Freshdesk is most common among /Apparel stores, while Intercom is most common among /Apparel stores.