Helpdesk & Support · Usage Comparison
Freshdesk vs Help Scout
Both are helpdesk & support tools. 4,825 ecommerce stores run Freshdesk; 2,070 run Help Scout. Measured usage, side by side.
Freshdesk is installed on more stores - 4,825 vs 2,070 among the stores Galadon tracks.
Export Freshdesk stores →
| Metric | Freshdesk | Help Scout |
|---|---|---|
| Stores using it | 4,825 | 2,070 |
| Share of tracked stores | 0.25% | 0.11% |
| Median store revenue | $86,276 | $87,377 |
| Avg store rating | 3.64★ | 3.95★ |
| Most common store category | /Apparel | /Apparel |
| Top country | US | US |
Freshdesk vs Help Scout - FAQ
Which is more popular, Freshdesk or Help Scout?
Freshdesk is installed on more stores - 4,825 vs 2,070 among the stores Galadon tracks.
Do stores use both Freshdesk and Help Scout?
Freshdesk and Help Scout are rarely installed together - most stores run one or the other.
What kind of stores use Freshdesk vs Help Scout?
Freshdesk is most common among /Apparel stores, while Help Scout is most common among /Apparel stores.