Helpdesk & Support · Usage Data
Most popular Helpdesk & Support tools
14 helpdesk & support tools ranked by how many ecommerce stores actually run them - Zendesk leads with 42,311 stores. Counts are measured, not editorial.
Export all Helpdesk & Support tool users free →| # | Tool | Stores using it | Share of tracked stores |
|---|---|---|---|
| #1 | Zendesk | 42,311 | 2.18% |
| #2 | Gorgias | 19,162 | 0.99% |
| #3 | Tidio | 18,558 | 0.95% |
| #4 | Intercom | 6,109 | 0.31% |
| #5 | Zoho SalesIQ | 5,603 | 0.29% |
| #6 | Freshdesk | 4,825 | 0.25% |
| #7 | Helpdesk | 2,960 | 0.15% |
| #8 | Salesforce Live Agent | 2,922 | 0.15% |
| #9 | Salesforce Service Cloud | 2,699 | 0.14% |
| #10 | AI Customer Service | 2,265 | 0.12% |
| #11 | Help Scout | 2,070 | 0.11% |
| #12 | Richpanel | 1,762 | 0.09% |
| #13 | Kustomer | 824 | 0.04% |
| #14 | Gladly | 436 | 0.02% |
Most popular Helpdesk & Support tools - FAQ
What is the most popular helpdesk & support tool?
Zendesk is the most widely installed helpdesk & support tool among the ecommerce stores Galadon tracks, running on 42,311 stores.
How many helpdesk & support tools does Galadon track?
Galadon tracks install counts for 14 helpdesk & support tools across 1,944,191 ecommerce stores.
Which helpdesk & support tools are most used after Zendesk?
After Zendesk, the most-installed helpdesk & support tools are Gorgias, Tidio, Intercom, Zoho SalesIQ.