Apollo.io Sign In: Complete Login Guide and Troubleshooting

How to Sign In to Apollo.io

Getting into your Apollo.io account is straightforward when everything works correctly. Here's the standard process:

1. Navigate to apollo.io in your browser
2. Click the Log In button in the top right corner
3. Enter your registered email address and password
4. If you have two-factor authentication enabled, enter the verification code from your authenticator app
5. Click Sign In

Apollo offers multiple sign-in methods depending on your account setup. You can log in with traditional email and password credentials, or if your organization has configured it, you can use Single Sign-On (SSO) through Google, Microsoft, or your company's identity provider like Okta or Azure Active Directory.

Common Apollo.io Login Problems and How to Fix Them

Even the most reliable platforms occasionally have login hiccups. Here are the most common Apollo.io sign in issues and their solutions:

Forgotten Password

If you can't remember your password, click the "Forgot Password?" link on the login page. Apollo will send reset instructions to your email. If you don't see the email in your inbox, check your spam folder and make sure to allow emails from [email protected].

Account Lockout

Multiple failed login attempts can temporarily lock your account. This is a security measure to prevent brute-force attacks. If this happens, wait 15 minutes before trying again. During this time, double-check that you're using the correct email address and that Caps Lock isn't accidentally on.

Suspicious Login Attempts

If Apollo flags your login attempt as suspicious, the platform sends a one-time verification passcode to your email. You'll need to enter this code to regain access. If you haven't received the passcode, check your spam folder and allow emails from Apollo in your main inbox.

Apollo uses email verification to prevent suspicious logins and keep your account secure. The platform may flag a login attempt as suspicious if it comes from a new device or location. If you need another verification passcode, you can request one from the Apollo login page.

Browser Issues

Sometimes login problems stem from browser-related issues. Here's a quick checklist:

• Clear your browser cache using Ctrl + F5 (Windows) or Command + Shift + R (Mac)
• Make sure you're using a supported browser (Chrome, Firefox, Safari, or Edge)
• Enable cookies and JavaScript
• Disable ad blockers that might interfere with the login process
• Try logging in from an incognito window to rule out extension conflicts

Chrome Extension Conflicts

If you're having trouble with Apollo while using their Chrome extension, other browser extensions might be causing conflicts. Open Chrome and navigate to chrome://extensions, then temporarily disable other extensions to identify if one is interfering with Apollo.

Single Sign-On (SSO) Login Options

For enterprise teams, Apollo supports Single Sign-On (SSO) through multiple identity providers. SSO is an authentication method that allows you and your team to securely log in to multiple apps and sites using a single set of credentials.

Apollo supports SSO through:

• Google-Quick setup through your Google Workspace account
• Microsoft-Direct integration with Microsoft accounts
• Microsoft Entra ID (formerly Azure Active Directory)-Full SAML configuration
• Okta-Complete identity provider integration

When you enable SSO, you and your team can only log in to Apollo via SSO. If you try to log in using another method, Apollo redirects you to SSO sign-in. Only users with both SSO provider and Apollo admin access can set up SSO on Apollo.

Apollo supports both SP and IdP-initiated SSO through SAML and SCIM integrations. For Okta and Entra ID SSO providers, you can also configure SCIM user provisioning on Apollo to streamline user management.

Switching Your Login Method

Admins can switch the method your team uses to log into Apollo. If your team's admin initially set up SSO to require users to access Apollo via Google or Microsoft, the same admin or another admin user can switch your login method to access Apollo via email and password.

Individual users can also update the email associated with their personal Apollo login. In addition, admins can update the email address for other users. To change your email, launch Apollo and go to Settings > Profile > General. Under Account Info, click Edit next to your email, enter your new email address, then click Change email. Apollo sends a confirmation email to your new email address that you'll need to verify.

Accessing Apollo on Mobile Devices

Apollo offers a mobile app that lets you search, save, and take action on people and companies from your phone. The mobile app provides access to key prospecting features while you're on the go.

The Apollo mobile app is currently available for Android devices through early access. When you save a contact through the mobile app, Apollo automatically requests the contact's email address and saves the company. The app also provides quick access to important account notifications and displays missed call alerts, helping you identify prospects you need to follow up with.

For iOS users, the app is currently in development. You can apply for beta testing if you want early access to the iOS version. The mobile app provides view-only access to your account settings, allowing you to review configurations without making changes.

What Apollo.io Offers Once You're Logged In

Apollo.io is a B2B sales intelligence and engagement platform that provides access to a database of over 275 million contacts and 73 million companies. Once logged in, you can:

• Search and filter prospects using criteria like job title, seniority, company size, industry, and location
• Access contact information including verified email addresses and phone numbers
• Build automated email sequences with A/B testing capabilities
• Track email metrics like open rates, click rates, and response rates
• Integrate with your CRM (Salesforce, HubSpot, and others)
• Use the Chrome extension to find contact data while browsing LinkedIn

Understanding Apollo's Pricing Structure

Before committing to Apollo, it's worth understanding their pricing model. Apollo offers a free plan alongside three paid tiers: Basic at $49/user/month (annual) or $59/user/month (monthly), Professional at $79/user/month (annual) or $99/user/month (monthly), and Organization at $119/user/month (annual) or $149/user/month (monthly).

However, there's a critical detail many users miss: Apollo runs on a credit-based system. Every time you reveal or export a verified mobile number, it consumes credits. When you sync contacts to your CRM, that uses export credits too. The base subscription price is just the entry fee-your actual costs depend heavily on how many credits you consume.

Some specifics to be aware of:

• Business email addresses cost 1 credit each
• Mobile numbers cost 8 credits each
• Credits expire at the end of your billing cycle with no refunds or extensions
• Additional credits cost $0.20 each, with minimum purchases of 250 monthly or 2,500 annually

For teams doing heavy prospecting, these costs can add up quickly. A five-person sales team running active campaigns might need significantly more credits than their plan includes.

Free Alternative: Define Your Target Market First

Here's something many sales teams overlook: before you start burning through credits on any prospecting platform, you need absolute clarity on who you're targeting. Without a well-defined Ideal Customer Profile (ICP), you're essentially paying to spray and pray.

This is where Galadon's B2B Targeting Generator comes in. It's a free tool that uses AI to help you identify and refine your target market before you spend a dime on contact data. You'll get:

• Industry analysis to pinpoint which verticals are most likely to buy
• Company size recommendations based on your product or service
• Geographic targeting suggestions for optimal market entry
• Buyer persona development with job titles and decision-making patterns

The smartest sales teams define their targeting strategy before they start prospecting. Otherwise, you're paying Apollo (or any data provider) for contacts that were never going to convert in the first place.

Building a Complete Sales Tech Stack

Apollo is one piece of a larger puzzle. Depending on your workflow, you might need additional tools to run effective outbound campaigns. Here are some components to consider:

Email Verification

Even Apollo's verified emails have some bounce rate. Running your contact lists through an email verification tool before sending can protect your sender reputation and improve deliverability. High bounce rates can land you in spam folders, killing your campaigns before they start.

Email Sequencing Platforms

While Apollo includes basic sequencing, many teams prefer dedicated cold email platforms. Tools like Smartlead or Instantly offer more sophisticated warming features, inbox rotation, and deliverability monitoring. For LinkedIn outreach, Expandi automates connection requests and messaging sequences.

CRM Integration

Apollo integrates with Salesforce, HubSpot, and other major CRMs. If you're not already using a CRM, you're losing track of conversations and opportunities. Close is particularly popular among small sales teams for its built-in calling and email features.

Data Enrichment

Sometimes you have partial contact information-a company name but no decision-maker, or an email but no phone number. Tools like Clay can waterfall through multiple data sources to fill in the gaps, often at lower per-contact costs than pulling everything from a single provider.

When to Use Apollo vs. Other Approaches

Apollo works best for teams that:

• Know exactly who they're targeting (specific industries, company sizes, job titles)
• Have the budget for both subscription fees and credit consumption
• Need an all-in-one platform for prospecting and basic sequencing
• Value CRM integration and activity tracking

However, Apollo might not be the best fit if:

• You're still figuring out your ideal customer profile
• You have a limited budget and need predictable costs
• You only need occasional lookups rather than continuous prospecting
• You prefer best-in-class tools for each function rather than an all-in-one solution

For teams in the early stages of defining their market, starting with free targeting tools makes more sense than paying for data you're not sure you need.

Finding Phone Numbers for Your Prospects

One common frustration with Apollo is the high credit cost for mobile numbers-8 credits per number adds up fast. If direct dial is important to your outreach strategy, you might want to supplement Apollo with a dedicated mobile number finder that offers different pricing.

Phone-based outreach still works exceptionally well in B2B sales, particularly for complex, high-value deals. The ability to have a live conversation accelerates trust-building in ways that email sequences simply can't match.

Security Best Practices for Your Apollo Account

Your Apollo account contains valuable business intelligence, so protecting it matters. Apollo offers several advanced security protocols to give you additional layers of security that help you keep your account and data safe.

Two-Factor Authentication

Enable two-factor authentication (2FA) for an extra layer of security beyond your password. Apollo users can enable multi-factor authentication for their individual account logins to improve security. Individual users can configure this by going to Settings > Profile > Multi-factor authentication.

There are currently 2 multi-factor authentication methods available: SMS (users receive a code to their phone via SMS in real-time any time they try to log into Apollo) and authenticator apps. Admins can also enforce MFA for all Apollo users in their organization via admin-level security protocols.

Password Management

Use a unique, strong password with a mix of uppercase, lowercase, numbers, and special characters. Update your password regularly-every three to six months is a reasonable cadence. For enterprise accounts, admins can configure password regulations including:

• Password complexity-Define the compulsory characteristics to prevent easy-to-hack words or phrases
• Password length-Set a minimum character length between 10 and 100 characters
• Password expiration-Define a period between 10 and 365 days before users must change passwords
• Password reuse-Prevent users from repeating previous passwords with a limit of 1 to 50

IP Allowlisting

For organizations with heightened security requirements, Apollo offers IP allowlisting to restrict unauthorized access. When you activate IP allowlisting in Apollo, you can choose specific IP addresses or ranges you consider trustworthy and only give those IPs access to your account. This is available on enterprise plans and provides an additional layer of protection for sensitive business data.

Login Controls

Admins can set login controls for their team to determine how Apollo approaches multiple login attempts and user session duration. Available controls include:

• Session timeout-Decide when Apollo automatically logs users out since their last sign-in, with options between 1 and 30 days
• Failed login settings-Choose the number of failed login attempts a user can make within a 24-hour period, with caps between 3 and 10 attempts

Additional Security Measures

Review your account access regularly and remove team members who no longer need it. Apollo maintains SOC 2 Type II compliance and follows GDPR regulations. Your login activities are monitored for security purposes, and all data transmission uses encryption protocols.

Databases are built with multi-layer security including encrypted passwords, two-factor authentication, intrusion detection systems, and VPC with strict firewall settings. Annual network and graybox application penetration tests are performed by a certified third-party consultant.

Checking Apollo System Status

If you experience widespread login issues, the problem might not be on your end. Visit the Apollo status page to check for any current incidents or scheduled maintenance activities that may be disrupting service. You can subscribe to status notifications by clicking "Get updates" and entering your email-you'll receive an email any time Apollo identifies, updates, or resolves incidents.

Sometimes you may encounter errors if you don't have access to certain features or pages within Apollo. Reach out to your Apollo admin to learn more about your access settings and permission profiles. Your access to Apollo features also depends on your team's plan.

Getting Help with Apollo.io

If you've tried the troubleshooting steps above and still can't sign in, Apollo offers several support options. You can search their Knowledge Base for detailed articles on specific features, watch video courses on Learn Apollo, or sign up for daily webinars with sales experts. For direct assistance, contact Apollo's customer support team through their help center.

The Apollo Knowledge Base is organized into sections that mirror the structure of the platform, making it easy to find relevant information. You can use keywords like Home, Search, Engage, Workflows, Enrich, Deals, and Settings to find articles specifically related to that part of the platform.

When contacting support, have screenshots ready of any errors you encounter. You can also check for errors in Google Chrome's JavaScript Console by opening the console with Command+Option+J on Mac or Shift+CTRL+J on PC when you're on the page with unexpected behavior.

Understanding Your Credit Usage

Once you're logged in, you can monitor your credit consumption from the Credit usage page in Apollo. Admins and users with the appropriate permission can view total credit usage, which includes all recurring credits in your plan plus any add-on credits you've purchased.

Credits are consumed for different activities:

• Email credits-Accessing new emails in-app or via the Apollo API (1 credit per business email)
• Mobile credits-Accessing new phone numbers in-app or via the Apollo API (8 credits per mobile number)
• Enrichment credits-Enriching contact and account data
• Export credits-Exporting contacts outside Apollo to your CRM, CSV, or other systems
• AI credits-Running AI research

Your credits renew on the first day of each billing cycle. If you're on an annual billing plan, your credits renew once per year at the beginning of your billing cycle. Unused credits expire at the end of each billing cycle and don't roll over into the next cycle.

If you see an "insufficient credits" error, it usually means your account doesn't have enough credits to complete the action you're trying to perform. Admins can set credit limits for individual users, so you may have hit your personal credit limit even if the team still has credits remaining.

Verifying Email Addresses Before Outreach

Before launching campaigns with contacts pulled from Apollo, consider running them through an additional verification step. Galadon's Email Verifier instantly checks if an email is valid, risky, or invalid-helping you protect your sender reputation and avoid bounces.

Even with Apollo's verification, email addresses can become invalid over time due to job changes, company closures, or inbox shutdowns. A quick verification pass before hitting send can be the difference between landing in the inbox and getting flagged as spam.

Finding Missing Contact Information

If Apollo provides a company but you're missing a specific decision-maker's email, you don't need to spend credits guessing. Galadon's Email Finder lets you find someone's email from their name and company or LinkedIn profile-completely free.

This is particularly useful when you've identified a target account through Apollo but need to reach multiple stakeholders within that organization. Rather than burning through credits on every contact, you can strategically use Apollo for initial research and Galadon for filling in the gaps.

Running Background Checks on High-Value Prospects

For particularly important deals or partnerships, knowing more about your prospects can give you an edge in conversations. Galadon's Background Checker provides comprehensive background reports with trust scores, helping you understand who you're reaching out to before making contact.

This is especially valuable in industries where trust and credibility are paramount-finance, healthcare, legal services, and enterprise software sales. Understanding your prospect's background can help you tailor your approach and build rapport more effectively.

The Bottom Line

Apollo.io is a powerful platform for sales teams that have their targeting dialed in and understand the credit-based pricing model. The sign-in process itself is simple-most issues come from forgotten passwords, browser conflicts, or security measures designed to protect your account.

For enterprise teams, SSO options through Google, Microsoft, Okta, and Azure Active Directory streamline access management while maintaining security compliance. The mobile app extends Apollo's functionality to your phone, though full feature parity is still in development for iOS users.

Before investing heavily in any data provider, make sure you've defined your ideal customer profile. Use Galadon's free B2B Targeting Generator to clarify who you should be reaching out to. Then, when you do start prospecting-whether through Apollo or any other platform-every credit you spend will be targeting someone who actually fits your buyer profile.

Smart prospecting isn't about having the most data. It's about having the right data and knowing exactly how to use it.